Opened a ticket on 1/26/23 regarding defects to a critical piece of the tabletop (part #**) which prevents me from assembling the product. Placed order #IVOUS-515752 for $900 Slaystation 2.0 Plus (vanity desk) on 01/21/23 received the box a few days later. They should not be listing items on their website that are out of stock and continuing to charge customers more than the original price, and never following through with their mistakes. I am requesting a partial refund of $475 for the price differences, confirmation of the mirror being shipped, and better customer service transparency for all. The original Slaystation 2.0 is also $275 less than I originally paid. I just checked on the website today and the price is only $400. This mirror still has not shipped and I am out $600. After 3 consecutive calls they finally had a mirror in stock that was smaller than the original and asked me to pay an extra $100 for it. Another day went by and I called back and they told me that it was out of stock - again never followed up with me. I asked for a different mirror that would be similar in price and they told me that they had one but that they would have to call back to ensure the warehouse had them in stock. They offered to replace the mirror with a different one and after I chose one they told me that the price difference would be another $300. They still charged me and kept the $500 and never informed me that the mirror wasnt sent. I called Impressions customer service and they informed me that the mirror was out of stock and that they had a technology error in their system. They still charged me, sent a delivery notification, and never followed up about the order. I ended up filing a claim with ***** and they informed me that Impressions never sent the mirror to begin with. I thought maybe ***** put it on another truck so I waited a day and it never came. I recently ordered a vanity and mirror combo for over $1600 and I received an email confirmation that everything was delivered via ****** When I found the packages it said that 2/3 pieces had arrived and when I opened them I realized that the $500 mirror was missing. I truly appreciate your time and attention in this investigation. ALL I would like is to receive the missing parts. I really would like to have this resolved. This also happened to my husband that tried to reach out to them, and his Instagram account is also now restricted. I have not said anything rude or in a bullying manner. I have gone even as far to try to comment on their Instagram page to see if I can get their attention, and my comment is immediately taken down, and my Instagram account is restricted for several days. The chair arrived on Sept 20th (via ****** tracking number ************ and Impressions Vanity order number IVOUS-******) with missing parts, and is therefore unusable. I purchased a chair from their company totalling $230. I have also called their customer service number *************) listed on their website during business hours and it has rang busy for a whole 9 days straight.I have had to resort to social media to try to direct message them as well to see if I could get a response. I have reached out to their customer service e-mail three times in the past 10 days without resolving my issue.

Hello there, I am filing a complaint against Impressions Vanity Company.

Impression vanity desk